by
jlwilm » Tue May 20, 2008 6:53 am
I checked the Adobe site and 4.4.1 is the right version for your camera.
So, when nothing else makes sense, the first thing I try is to reset preferences.
First, try this.
For one of the CR2 files, right click the thumbnail, then click Update Thumbnail. If the thumbnail is updated and replaced, what you need to do is select all images, then do the same thing to Update all thumbnails. May take a while, but if it works for one, it will work for all.
If that didn't work, the next thing I would try is to reset preferences. The easiest way to do this is to get to the folder where Elements stores its preferences file PSA.PRF and rename it to something like PSAOLD.PRF
The preferences file is stored in
C:\Documents and Settings\XXXX\Application Data\Adobe\Photoshop Elements\5.0\Organizer
The XXXX is variable from system to system and will depend on what and how you logon to Windows. If you are having trouple finding it, do a search for PSA.PRF
Then restart Organizer, and it will build a new default based preferences file. Exit Organizer, then restart and try the first thumbnail update routine.